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Customer Service Assistants

Descriptions & Duties

  • Customer Service Assistants interact with clients to handle enquiries, provide information about products and services, and to handle complaints.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:3 (Max:5) 

Skill is basically required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:3 (Max:5) 

Skill is basically required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Trade Specific Competencies

Communication skills

Customer Service Assistants need good communication skills to provide information by phone, or in person so that customers can understand them. They must have a good command of spoken Cantonese, Mandarin and English.

Interpersonal skills

Customer Service Assistants must have good interpersonal skills, especially when dealing with complaints.

General Requirements

Academic qualification

  • Secondary school education

Experience

  • 1 to 2 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $9,000-$15,000

Monthly Salary $10,000-$20,000

Monthly Salary $16,000-$40,000

Monthly Salary $30,000-$50,000

Related Education & Training

Work Environment

  • Customer Service Assistants may have to perform shift duties and interact with customers.

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