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Customer Service Executives

Descriptions & Duties

  • Customer Service Executives must be able to maintain sound customer relations. They have to interact with customers to handle enquiries and complaints, process orders, prepare reports and receive visitors.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:1 (Max:5) 

Skill is rarely required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:4 (Max:5) 

Skill is frequently required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:4 (Max:5) 

Skill is frequently required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:3 (Max:5) 

Skill is basically required

 

Trade Specific Competencies

Communication skills

Customer Service Executives have to interact with customers to handle enquiries, complaints and process orders, so they must be able to communicate clearly.

Interpersonal skills

Customer Service Executives must have good interpersonal skills, especially when dealing with complaints.

General Requirements

Academic qualification

  • Secondary school education

Experience

  • 3 to 5 years' of experience in customer services are required; 1 to 2 years of experience in supervisory position are preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$20,000

Monthly Salary $16,000-$40,000

Monthly Salary $30,000-$50,000

Monthly Salary $40,000-$70,000

Related Education & Training

Work Environment

  • Customer Service Executives work in customer service centre with office settings or the information desk. They may have to perform shift duties.

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