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Customer Service Managers

Descriptions & Duties

  • Customer Service Managers develop and implement a customer service policy to maintain sound customer relations with its customers. They have to train and monitor their staff to deliver high level of services and build positive customer relationships.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:1 (Max:5) 

Skill is rarely required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:5 (Max:5) 

Skill is required all the time

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:5 (Max:5) 

Skill is required all the time

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:5 (Max:5) 

Skill is required all the time

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:5 (Max:5) 

Skill is required all the time

 

Trade Specific Competencies

Communication skills

Customer Service Managers must have strong communication skills in order to collaborate with colleagues and reconcile with customers.

General Requirements

Academic qualification

  • A higher diploma or bachelor's degree in business discipline

Experience

  • 4 to 6 years' relevant experience

Career Path & Salary

Private Sector

Monthly Salary $10,000-$20,000

Monthly Salary $16,000-$40,000

Monthly Salary $30,000-$50,000

Monthly Salary $40,000-$70,000

Related Education & Training

Work Environment

  • Customer Service Managers work in offices during regular business hours.

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