Analytical skills
Field Support Engineers (Automobile) must diagnose the vehicle and find out the reasons of the failure.
Field Support Engineer (Automobile)
Descriptions & Duties
- Field Support Engineer (Automobile) debugs systems and perform diagnostics on field failures both remotely and directly in the field. Provides technical support in order to minimise vehicle downtime.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:3 (Max:5)
Skill is basically required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:5 (Max:5)
Skill is required all the time
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:4 (Max:5)
Skill is frequently required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:4 (Max:5)
Skill is frequently required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:4 (Max:5)
Skill is frequently required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:5 (Max:5)
Skill is required all the time
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Troubleshooting knowledge and skills
Field Support Engineers (Automobile) are in charge of vehicle diagnosis and they must be able to solve problems that arise throughout the process.
Critical thinking skills
Field Support Engineers (Automobile) must interpret complex information from various sources and be able to decide the best way to solve the problems.
General Requirements
Academic qualification
Normally have a bachelor's degree in automotive engineering or mechanical engineering related discipline. Holders of relevant higher diplomas can articulate to related degree programmes.
Professional qualification
Corporate membership of the Hong Kong Institution of Engineers (HKIE) in Mechanical Engineering Discipline or equivalent
Experience
4 to 6 years of relevant work experience
Career Path & Salary
Private Sector
Related Education & Training
Work Environment
- Predominantly fieldwork across Hong Kong (e.g., parking lots, roadsides), with some time in service centres for preparation or reporting.
Tools
- Diagnostic hardware and software, multimeters, battery testing kits, mobile repair kits.
