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Ground Operation Managers (Airline)

Descriptions & Duties

  • Ground Operation Managers (Airline) plan, develop and monitor policies and standards about ground operation to ensure high standards of customer service are delivered.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:3 (Max:5) 

Skill is basically required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:4 (Max:5) 

Skill is frequently required

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:5 (Max:5) 

Skill is required all the time

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:5 (Max:5) 

Skill is required all the time

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:5 (Max:5) 

Skill is required all the time

 

Trade Specific Competencies

Knowledge and skills in check-in services

Ground Operation Managers (Airline) must always apply professional knowledge and skills in check-in services to solve issues and problems at work. They must be able to confer and co-operate with senior management in formulating administrative/ operational policies and procedures.

General Requirements

Academic qualification

  • holders of relevant Diploma or Degree is advantageous

Experience

  • 4 to 6 years of relevant work experience

Career Path & Salary

Private Sector

Monthly Salary $10,000-$40,000

Monthly Salary $20,000-$50,000

Monthly Salary $30,000-$70,000

Monthly Salary $40,000-$90,000

Related Education & Training

Work Environment

  • Ground Operation Managers (Airline) generally work in airport. They need to work in early morning or late night shifts and may interact with dissatisfied customers.

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