Analytical skills
Software Product Support Engineers must diagnose vehicle infotainment systems and gather data to evaluate trends and potential impact.
Software Product Support Engineer
Descriptions & Duties
- Diagnoses in-depth complex software or hardware issues with the vehicle infotainment system (user interface, media, navigation, connectivity, software updates, and audio) and gathers data to evaluate trends and potential impact.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:1 (Max:5)
Skill is rarely required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:5 (Max:5)
Skill is required all the time
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:4 (Max:5)
Skill is frequently required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:5 (Max:5)
Skill is required all the time
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Critical thinking skills
Software Product Support Engineers must interpret complex information from various sources and be able to decide the best way to solve the problems. They must also be able to figure out how changes may affect the project.
Troubleshooting knowledge and skills
Because Software Product Support Engineers are in charge of system diagnosis, they must be able to solve problems that arise throughout the process.
General Requirements
Academic qualification
A recognised bachelor's degree, typically in computer science, software engineering, or related field
Career Path & Salary
Private Sector
Monthly Salary $15,000 - $35,000
Monthly Salary $20,000 - $50,000
Monthly Salary $30,000 - $70,000
Monthly Salary $50,000 - $110,000
Related Education & Training
Degree or above
Work Environment
- Software Product Support Engineers generally work in a typical office environment. They usually work regular office hours but sometimes need to work overtime for a project.
Tools
- Central processing unit CPU processors - Graphics processing unit
- GPU; Multi-core central processing unit CPU
- Computer servers - Application servers
- Desktop computers
- High-end computer servers - Directory servers
- Integrated circuit testers - In-circuit emulators ICE; Logic analysers
- Mainframe computers
- Notebook computers
