Problem-solving skills
Customer Acquisition Managers must be able to ask the right questions to customers, analyse their problems precisely and provide the best solutions to drive the business sales.
Customer Acquisition Managers
Descriptions & Duties
- Customer Acquisition Managers are responsible for analysing customer behaviour and needs, with reference to market research, to formulate actionable initiatives and campaigns for customer acquisitions. They also recruit new customers through different traditional and digital channels to expand the client base. Brand/product promotion in various platforms will be launched to increase customer engagement and business turnover.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:1 (Max:5)
Skill is rarely required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:5 (Max:5)
Skill is required all the time
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:4 (Max:5)
Skill is frequently required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:5 (Max:5)
Skill is required all the time
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:5 (Max:5)
Skill is required all the time
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:5 (Max:5)
Skill is required all the time
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:5 (Max:5)
Skill is required all the time
Trade Specific Competencies
Interpersonal and Communications skills
Customer Acquisition Managers must be able to understand customers’ needs and identify their product requirements. They must cultivate and maintain good relationship with new customers to maximise potential business opportunities.
Product knowledge
Customer Acquisition Managers must have in-depth knowledge of their products and services. They must be able to troubleshoot customers’ problems and ensure their products and services provide the maximum value to the customers.
Work Environment
- Customer Acquisition Managers usually work in offices during regular business hours.