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E-commerce Officers

Descriptions & Duties

  • E-commerce Officers implement and coordinate e-commerce sales strategies and operation plans, monitor the daily operations of online platform, execute e-marketing campaigns to reach sales target. They provide online sales analysis, prepare sales and traffic reports and ensure all information like product listing and content available online is current and up-to-date.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:1 (Max:5) 

Skill is rarely required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:5 (Max:5) 

Skill is required all the time


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:4 (Max:5) 

Skill is frequently required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:4 (Max:5) 

Skill is frequently required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:4 (Max:5) 

Skill is frequently required


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:4 (Max:5) 

Skill is frequently required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:5 (Max:5) 

Skill is required all the time


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:5 (Max:5) 

Skill is required all the time


Trade Specific Competencies

Analytical Abilities

E-commerce Officers need strong analytical abilities and good decision-making skills as they have to access a lot of information and using it to produce reports and recommendations.

Interpersonal and Communication Skills

E-commerce Officers should possess strong interpersonal skills and effective communication skills as they need to collaborate with professionals in IT, sales and marketing, address customer concerns and report to managers.

Problem Solving Skills

E-commerce Officers should have strong problem-solving skill in handling the customer’s concerns. They need to figure out what went wrong, how problems might be fixed and how to avoid them from happening again.

General Requirements

Academic qualification

  • A recognised bachelor's degree, or equivalent


  • 3 to 6 years of relevant work experience

Career Path & Salary

Private Sector

Monthly Salary $15,000-$20,000

Monthly Salary $20,000-$30,000

Monthly Salary $30,000-$40,000

Monthly Salary $40,000-$70,000

Related Education & Training

Work Environment

  • E-commerce Officers usually work in offices during regular business hours.

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