Start main content

E-commerce Assistants

Descriptions & Duties

  • E-commerce Assistants ensure accuracy in data entry, respond to incoming customer emails and manage until fully resolved, assist in handling customer returns.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:4 (Max:5) 

Skill is frequently required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:4 (Max:5) 

Skill is frequently required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:3 (Max:5) 

Skill is basically required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:3 (Max:5) 

Skill is basically required

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:3 (Max:5) 

Skill is basically required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:3 (Max:5) 

Skill is basically required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Trade Specific Competencies

Business and Marketing skills

E-commerce Assistants must be able to apply appropriate online sales techniques and information technology in order to maintain good online customer relationship and improve online sales business.

IT and Applications Skills

E-commerce Assistants must be able to conduct effective online sales according to the established online sales procedures and product promotion strategies.

General Requirements

Academic qualification

  • Diploma or equivalent

Experience

  • 1 to 3 years of relevant work experience

Career Path & Salary

Private Sector

Monthly Salary $15,000-$20,000

Monthly Salary $20,000-$30,000

Monthly Salary $30,000-$50,000

Monthly Salary $50,000-$80,000

Related Education & Training

Work Environment

  • E-commerce Assistants usually work in an office environment and requires extensive work using a computer.

Tools

  • Digital camera

Related Occupations