Business and Marketing skills
E-commerce Assistants must be able to apply appropriate online sales techniques and information technology in order to maintain good online customer relationship and improve online sales business.
E-commerce Assistants
Descriptions & Duties
- E-commerce Assistants ensure accuracy in data entry, respond to incoming customer emails and manage until fully resolved, assist in handling customer returns.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:4 (Max:5)
Skill is frequently required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:4 (Max:5)
Skill is frequently required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:3 (Max:5)
Skill is basically required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
IT and Applications Skills
E-commerce Assistants must be able to conduct effective online sales according to the established online sales procedures and product promotion strategies.
General Requirements
Academic qualification
- Diploma or equivalent
Experience
- 1 to 3 years of relevant work experience
Career Path & Salary
Private Sector
Monthly Salary $15,000-$20,000
Monthly Salary $20,000-$30,000
Monthly Salary $30,000-$40,000
Monthly Salary $40,000-$70,000
Related Education & Training
Work Environment
- E-commerce Assistants usually work in an office environment and requires extensive work using a computer.
Tools
- Digital camera
