Communication skills
Park Operations Hosts should have the ability to handle guests' enquiries effectively by identifying needs and resolving the issues
Park Operations Host
Descriptions & Duties
- Park Operations Hosts greet guests at attractions and throughout the park, control guest flow, load and unload guests from attractions / theatres / shows and operate attractions / ticketing systems. In addition to attractions, they greet guests at souvenir shops, where they operate a sales system to complete cash transactions, and stock and inventory control. They are also responsible for greeting and serving guests with food at a restaurant, operating sales system to complete cash transactions, stock and inventory control, setting up tables and keeping the restaurant clean and tidy.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:4 (Max:5)
Skill is frequently required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:4 (Max:5)
Skill is frequently required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
Knowledge of Food Hygiene and Safety
Park Operations Hosts should possess basic knowledge of food hygiene and safety and be familiar with the ingredients of dishes on the menu, the basics of how the dishes are prepared, and the types of beverages the restaurant provides
General Requirements
Academic qualification
Completion of Secondary 6 (under the New Senior Secondary Academic Structure); or HKDSE qualification
Experience
1 to less than 3 years of relevant work experience
Career Path & Salary
Private Sector
Monthly Salary $15,000 - $20,000
Monthly Salary $20,000 - $30,000
Monthly Salary $30,000 - $40,000
Monthly Salary $50,000 - $60,000
Related Education & Training
Degree or above
Higher Diploma
Work Environment
- Park Operations Hosts generally work at attractions and the entire park area, including indoor and outdoor locations. They may work full-time or part-time and usually work shifts on weekends and holidays which are the peak hours with a crowd of tourists. The staff may also need to stand for a long period and walk a lot during working hours.
Tools
- Cash registers
- Ticket machines
- Credit card processing machines
- Point of sale (POS) receipt printers
- Point of sale (POS) terminals
- Touch screen monitors
- Commercial use cutlery