Spa Concierges - Occupations - VTC Occupation Dictionary

Descriptions & Duties

Spa Concierges monitor the spa appointment bookings; greet and escort the clients to the correct locations within the spa area. They answer clients enquiries regarding spa treatments, facilities and related services and handle the retail of products.

Generic Competencies

Physical abilities

Technology
skills

Cognitive
abilities

Comprehension and expression

Social skills

Organisation and execution skills

Problem
solving skills

Management
skills

Physical Abilities

Physical abilities

Physical strength
Eye hand coordination / precision / dexterity

Importance:3 (Max:5)

Skill is basically required

Technology Skills

Technology skills

Computer literacy
Application of technology

Importance:3 (Max:5)

Skill is basically required

Cognitive Abilities

Cognitive abilities

Creativity
Visualisation
Logical thinking

Importance:3 (Max:5)

Skill is basically required

Comprehension And Expression

Comprehension and expression skills

Reading comprehension
Oral / written expression

Importance:3 (Max:5)

Skill is basically required

Social Skills

Social skills

Communication
Negotiation
Persuasion

Importance:4 (Max:5)

Skill is frequently required

Organisation And Execution Skills

Organisation and execution skills

Planning
Organising
Judgement
Decision making

Importance:3 (Max:5)

Skill is basically required

Problem Solving Skills

Problem solving skills

Ability to solve simple and complex problems effectively and efficiently

Importance:4 (Max:5)

Skill is frequently required

Management Skills

Management skills

Leadership
Management of finance / time / people / other resources

Importance:2 (Max:5)

Skill is occasionally required

Trade Specific Competencies

Knowledge in relevant booking system and maintenance

Spa Concierges must have knowledge in spa centre booking system and the usage and maintenance of spa facilities and services such as steam and sauna room, Jacuzzi, and Vichy Shower.