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Room Attendants

Descriptions & Duties

  • Room Attendants clean and tidy guest rooms and relevant public areas. They replenish supplies in guest rooms and maintain records on all items such as extra linen, hair dryers as required by in-house guests. Room Attendants prepare laundry and valet bills and perform other routine office duties. Duties also include providing relevant customer service to guests.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:5 (Max:5) 

Skill is required all the time

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:3 (Max:5) 

Skill is basically required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:1 (Max:5) 

Skill is rarely required

 

Trade Specific Competencies

Knowledge in using and maintenance of the relevant cleaning equipment

Room Attendants must have knowledge in using and maintenance of the cleaning equipment, appropriate application of cleaning tools and agents as well as the application of relevant housekeeping operations software/ Property Management System.

General Requirements

Academic qualification

  • Secondary 3 – 4

Experience

  • 1 to 3 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$15,000

Monthly Salary $15,000-$25,000

Monthly Salary $25,000-$40,000

Monthly Salary > $40,000

Related Education & Training

Work Environment

  • Room Attendants generally work indoors in guest rooms and back of the house areas of hotels and similar establishments to provide guest accommodation and other services. They need physical work as spending most of the time standing, walking or bending when performing cleaning tasks and the cleaning duties can be dirty and unpleasant. They may work full time or part time.

Tools

  • Brooms
  • Carpet cleaning equipment
  • Cleaning brushes
  • Cleaning dusters
  • Cleansing agents
  • Dry or wet mops
  • Hand sprayers
  • Ladders
  • Masks or accessories
  • Protective gloves
  • Sponges
  • Squeegees
  • Toilet brushes
  • Trash bags
  • Vacuum cleaners

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