Knowledge in front office operations software
Hotel Reservations Clerks must have knowledge in reservation systems.
Hotel Reservations Clerks
Descriptions & Duties
- Hotel Reservations Clerks process all reservation inquiries, bookings and related customer service requests as well as preparing reservation confirmation and arrival reports for relevant departments.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:4 (Max:5)
Skill is frequently required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:4 (Max:5)
Skill is frequently required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
Knowledge in Property Management System
Hotel Reservations Clerks must have knowledge in Property Management System as well as the application of relevant reservations operation Software/ Property Management System.
General Requirements
Academic qualification
Professional Diploma/ Diploma or equivalent
Experience
1 to 3 years' relevant working experience is preferable
Career Path & Salary
Private Sector
Monthly Salary $11,000-$13,000
Monthly Salary $13,000-$20,000
Monthly Salary $20,000-$30,000
Monthly Salary > $40,000
Related Education & Training
Degree or above
Higher Diploma
Professional Diploma/ Certificate
Diploma
Work Environment
- Hotel Reservation Clerks generally work in back of the house areas of hotels and similar establishments to provide guest accommodation and other services. They need to work on evenings, weekends, and public holidays according to shift duties as hotel services are usually available all the time and may need to be on call in case emergencies arise.
Tools
- Computers with front office operations software
- Telephones
- Property Management System
