Professional knowledge in ticketing
Reservations Agents must have adequate knowledge and skills in air ticket fare construction, calculation and booking systems such as ABACUS.
Reservations Agents
Descriptions & Duties
- Reservations Agents control booking situation for all flights, they work with ticketing officers and sell seats and services to passengers as well as providing information to other departments.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:3 (Max:5)
Skill is basically required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:4 (Max:5)
Skill is frequently required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Professional knowledge in airlines and related transportations/ hotel accommodations in different countries
Reservations Agents must be familiar with related information of airlines and related transportations and hotel accommodations of different countries in order to provide suitable services to customers.
General Requirements
Academic qualification
- Secondary 5/ HKDSE or above
Experience
- 1 to 2 years' relevant working experience is preferable
Career Path & Salary
Private Sector
Monthly Salary $13,000-$16,000
Monthly Salary $16,000-$25,000
Monthly Salary $25,000-$35,000
Monthly Salary > $40,000
Related Education & Training
Degree or above
Higher Diploma
Work Environment
- Reservations Agents generally work in branches/ offices. They usually work full time during regular business hours.
Tools
- Calculators
- Cash registers
- Computers with ticket booking system
- Credit card processing machines
- Franking machines
- Multi-line telephone systems
- Photocopiers
