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Reservations Agents

Descriptions & Duties

  • Reservations Agents control booking situation for all flights, they work with ticketing officers and sell seats and services to passengers as well as providing information to other departments.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:3 (Max:5) 

Skill is basically required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:3 (Max:5) 

Skill is basically required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:3 (Max:5) 

Skill is basically required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:5 (Max:5) 

Skill is required all the time


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:3 (Max:5) 

Skill is basically required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:4 (Max:5) 

Skill is frequently required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:3 (Max:5) 

Skill is basically required


Trade Specific Competencies

Professional knowledge in ticketing

Reservations Agents must have adequate knowledge and skills in air ticket fare construction, calculation and booking systems such as ABACUS.

Professional knowledge in airlines and related transportations/ hotel accommodations in different countries

Reservations Agents must be familiar with related information of airlines and related transportations and hotel accommodations of different countries in order to provide suitable services to customers.

General Requirements

Academic qualification

  • Secondary 5/ HKDSE or above


  • 1 to 2 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $13,000-$16,000

Monthly Salary $16,000-$25,000

Monthly Salary $25,000-$35,000

Monthly Salary > $40,000

Related Education & Training

Work Environment

  • Reservations Agents generally work in branches/ offices. They usually work full time during regular business hours.


  • Calculators
  • Cash registers
  • Computers with ticket booking system
  • Credit card processing machines
  • Franking machines
  • Multi-line telephone systems
  • Photocopiers

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