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Travel Consultants

Descriptions & Duties

  • Travel Consultants provide information on tours and travel related services and products available, details of the destinations, budget, travel documents required and make recommendations and bookings for travel arrangements. They recommend, plan, organise and follow-up with tailor-made travel arrangements including meetings, incentives, conventions and exhibitions (MICE) related arrangements for customers.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:3 (Max:5) 

Skill is basically required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:4 (Max:5) 

Skill is frequently required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:5 (Max:5) 

Skill is required all the time


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:5 (Max:5) 

Skill is required all the time


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:5 (Max:5) 

Skill is required all the time


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:5 (Max:5) 

Skill is required all the time


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:4 (Max:5) 

Skill is frequently required


Trade Specific Competencies

Professional knowledge in travel and MICE (Meetings, incentives, conferencing, exhibitions) related services and products

Travel Consultants must be familiar with relevant and related transportation and accommodation services, routes, products plus miscellaneous relevant information and geographical information such as itineraries and specialities in different destinations. They must also be familiar with cruises and MICE related information such as exhibitions dates and venues.

Professional knowledge in ticketing

Travel Consultants must have adequate knowledge and skills in air ticket fare construction, calculation and booking systems such as ABACUS.

General Requirements

Academic qualification

  • Secondary 5/ HKDSE or above


  • 1 to 2 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $12,000-$18,000

Monthly Salary $18,000-$25,000

Monthly Salary $25,000-$40,000

Monthly Salary > $40,000

Related Education & Training

Work Environment

  • Travel Consultants generally work in branches/ offices. They usually work full time during regular business hours.


  • Calculators
  • Cash registers
  • Computers with ticket booking system
  • Credit card processing machines
  • Franking machines
  • Multi-line telephone systems
  • Photocopiers

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