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Tour Escorts (Outbound)

Descriptions & Duties

  • Tour Escorts (Outbound) meet the tour groups at relevant departing point to lead and take care of the members throughout the trip travelling via air, sea or other means of transportation over preplanned routes. They assist tourists with travel arrangements such as visas, passports, health certificates, meals, accommodations and assist tourists to plan individual sightseeing trips. They will need to answer enquiries and handle complaints and to provide assistance as required including those with special needs, e.g. small children, elderly or disabled persons.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:5 (Max:5) 

Skill is required all the time

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:4 (Max:5) 

Skill is frequently required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:3 (Max:5) 

Skill is basically required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:3 (Max:5) 

Skill is basically required

 

Trade Specific Competencies

Outbound Tour Escorts Accreditation System

Tour Escorts (Outbound) must be holders of the Outbound Tour Escorts certificates issued by the Travel Industry Council of Hong Kong (TIC). They must have a valid Tour Escort Pass issued by the TIC.

Knowledge on tour relevant insurance and levy

Tour Escorts (Outbound) must possess knowledge on Package Tour Accident Contingency Fund Scheme and information on levy as well as relevant travel insurance knowledge.

General Requirements

Academic qualification

  • Secondary 5/ HKDSE or above

Professional qualification

  • Tour Escorts (Outbound) must be the holder of Outbound Tour Escort certificates issued by the TIC

Experience

  • 1 to 2 years' relevant working experience is preferable

Other specific requirements

  • Must have a valid Tour Escort Pass issued by the TIC

Career Path & Salary

Private Sector

Monthly Salary $10,000-$15,000

Monthly Salary $15,000-$20,000

Monthly Salary $20,000-$35,000

Monthly Salary > $40,000

Related Education & Training

Work Environment

  • Tour Escorts (Outbound) mainly work outdoors. They may work full-time or part -time depending on peak/low seasons. They usually work shifts, often including early mornings, late evenings, weekends, and holidays, they will spend many nights away from home. Usually stand and walk for long periods.

Tools

  • Computers with booking system
  • First aid kits
  • Maps
  • Microphones
  • Mobile phones

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