Outbound Tour Escorts Accreditation System
Tour Escorts (Outbound) must be holders of the Outbound Tour Escorts certificates issued by the Travel Industry Council of Hong Kong (TIC). They must have a valid Tour Escort Pass issued by the TIC.
Tour Escorts (Outbound)
Descriptions & Duties
- Tour Escorts (Outbound) meet the tour groups at relevant departing point to lead and take care of the members throughout the trip travelling via air, sea or other means of transportation over preplanned routes. They assist tourists with travel arrangements such as visas, passports, health certificates, meals, accommodations and assist tourists to plan individual sightseeing trips. They will need to answer enquiries and handle complaints and to provide assistance as required including those with special needs, e.g. small children, elderly or disabled persons.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:5 (Max:5)
Skill is required all the time
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:4 (Max:5)
Skill is frequently required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:4 (Max:5)
Skill is frequently required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Knowledge on tour relevant insurance and levy
Tour Escorts (Outbound) must possess knowledge on Package Tour Accident Contingency Fund Scheme and information on levy as well as relevant travel insurance knowledge.
General Requirements
Academic qualification
Secondary 5/ HKDSE or above
Professional qualification
Tour Escorts (Outbound) must be the holder of Outbound Tour Escort certificates issued by the TIC
Experience
1 to 2 years' relevant working experience is preferable
Other specific requirements
Must have a valid Tour Escort Pass issued by the TIC
Career Path & Salary
Private Sector
Monthly Salary $10,000-$15,000
Monthly Salary $15,000-$20,000
Monthly Salary $20,000-$35,000
Monthly Salary > $40,000
Related Education & Training
Degree or above
Higher Diploma
Work Environment
- Tour Escorts (Outbound) mainly work outdoors. They may work full-time or part -time depending on peak/low seasons. They usually work shifts, often including early mornings, late evenings, weekends, and holidays, they will spend many nights away from home. Usually stand and walk for long periods.
Tools
- Computers with booking system
- First aid kits
- Maps
- Microphones
- Mobile phones
