Professional knowledge in ticketing
Travel Agency Clerks must have adequate knowledge and skills in air ticket fare construction, calculation and booking systems such as ABACUS.
Travel Agency Clerks
Descriptions & Duties
- Travel Agency Clerks obtain information and advice about the availabilities and quotations of different types of transportations and accommodations services and products, and will prepare itineraries, make transportation and accommodation reservations according to customers' requirements. They assist customers in obtaining visas, complete and issue tickets, vouchers and other documents. They will be required to handle general enquiries and provide relevant forms, information kits and brochures to customers when necessary.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:4 (Max:5)
Skill is frequently required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:3 (Max:5)
Skill is basically required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
Professional knowledge in airlines geography
Travel Agency Clerks must be familiar with relevant airline and geographical information such as destinations.
General Requirements
Academic qualification
Secondary 5/ HKDSE or above
Experience
1 to 2 years' relevant working experience is preferable
Career Path & Salary
Private Sector
Monthly Salary $10,000-$15,000
Monthly Salary $15,000-$20,000
Monthly Salary $20,000-$30,000
Monthly Salary $30,000-$40,000
Related Education & Training
Degree or above
Higher Diploma
Work Environment
- Travel Agency Clerks generally work in branches/ offices. They usually work full time during regular business hours.
Tools
- Calculators
- Cash registers
- Computers with ticket booking system
- Credit card processing machines
- Franking machines
- Multi-line telephone systems
