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Travel Agency Clerks

Descriptions & Duties

  • Travel Agency Clerks obtain information and advice about the availabilities and quotations of different types of transportations and accommodations services and products, and will prepare itineraries, make transportation and accommodation reservations according to customers' requirements. They assist customers in obtaining visas, complete and issue tickets, vouchers and other documents. They will be required to handle general enquiries and provide relevant forms, information kits and brochures to customers when necessary.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:2 (Max:5) 

Skill is occasionally required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:4 (Max:5) 

Skill is frequently required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:3 (Max:5) 

Skill is basically required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:3 (Max:5) 

Skill is basically required


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:3 (Max:5) 

Skill is basically required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:3 (Max:5) 

Skill is basically required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:2 (Max:5) 

Skill is occasionally required


Trade Specific Competencies

Professional knowledge in ticketing

Travel Agency Clerks must have adequate knowledge and skills in air ticket fare construction, calculation and booking systems such as ABACUS.

Professional knowledge in airlines geography

Travel Agency Clerks must be familiar with relevant airline and geographical information such as destinations.

General Requirements

Academic qualification

  • Secondary 5/ HKDSE or above


  • 1 to 2 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$15,000

Monthly Salary $15,000-$20,000

Monthly Salary $20,000-$30,000

Monthly Salary $30,000-$40,000

Related Education & Training

Work Environment

  • Travel Agency Clerks generally work in branches/ offices. They usually work full time during regular business hours.


  • Calculators
  • Cash registers
  • Computers with ticket booking system
  • Credit card processing machines
  • Franking machines
  • Multi-line telephone systems

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