Receptionists - Occupations - VTC Occupation Dictionary

Descriptions & Duties

Receptionists are responsible for handling front office reception and administration duties, including handling incoming calls and enquiries, welcoming visitors and providing general information, sorting and distributing mail.

Generic Competencies

Physical abilities

Technology
skills

Cognitive
abilities

Comprehension and expression

Social skills

Organisation and execution skills

Problem
solving skills

Management
skills

Physical Abilities

Physical abilities

Physical strength
Eye hand coordination / precision / dexterity

Importance:2 (Max:5)

Skill is occasionally required

Technology Skills

Technology skills

Computer literacy
Application of technology

Importance:3 (Max:5)

Skill is basically required

Cognitive Abilities

Cognitive abilities

Creativity
Visualisation
Logical thinking

Importance:3 (Max:5)

Skill is basically required

Comprehension And Expression

Comprehension and expression skills

Reading comprehension
Oral / written expression

Importance:3 (Max:5)

Skill is basically required

Social Skills

Social skills

Communication
Negotiation
Persuasion

Importance:5 (Max:5)

Skill is required all the time

Organisation And Execution Skills

Organisation and execution skills

Planning
Organising
Judgement
Decision making

Importance:3 (Max:5)

Skill is basically required

Problem Solving Skills

Problem solving skills

Ability to solve simple and complex problems effectively and efficiently

Importance:3 (Max:5)

Skill is basically required

Management Skills

Management skills

Leadership
Management of finance / time / people / other resources

Importance:2 (Max:5)

Skill is occasionally required

Trade Specific Competencies

Communication skills

Receptionists are frequently in contact with external parties. So, they must be able to communicate effectively. They must have a good command of spoken Cantonese, Mandarin and English.