Analysis knowledge and skills
Vehicle Services Advisors listen to customers, jot down the symptoms and preliminarily identify the faults, facilitating further diagnosis and repairs by the servicing department.
Vehicle Services Advisors
Descriptions & Duties
- Vehicle Service Advisors record customers' requirements, recommend repairs and servicing, advise and liaise with customers regarding progress of work.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:3 (Max:5)
Skill is basically required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:2 (Max:5)
Skill is occasionally required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:1 (Max:5)
Skill is rarely required
Trade Specific Competencies
Communication knowledge and skills
Vehicle Services Advisors liaise with customers during and on completion of work, and perform post-servicing follow-up.
General Requirements
Academic qualification
- A higher diploma in automotive engineering, or equivalent
Experience
- 2 to 4 years of relevant work experience
Career Path & Salary
Private Sector
Monthly Salary $10,000-$25,000
Monthly Salary $10,000-$35,000
Monthly Salary $20,000-over $45,000
Related Education & Training
Higher Diploma
Work Environment
- Vehicle Services Advisors normally work in the reception area of vehicle servicing centres.
