Start main content

Vehicle Services Advisors

Descriptions & Duties

  • Vehicle Service Advisors record customers' requirements, recommend repairs and servicing, advise and liaise with customers regarding progress of work.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:3 (Max:5) 

Skill is basically required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:3 (Max:5) 

Skill is basically required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:3 (Max:5) 

Skill is basically required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:5 (Max:5) 

Skill is required all the time


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:2 (Max:5) 

Skill is occasionally required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:3 (Max:5) 

Skill is basically required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:1 (Max:5) 

Skill is rarely required


Trade Specific Competencies

Analysis knowledge and skills

Vehicle Services Advisors listen to customers, jot down the symptoms and preliminarily identify the faults, facilitating further diagnosis and repairs by the servicing department.

Communication knowledge and skills

Vehicle Services Advisors liaise with customers during and on completion of work, and perform post-servicing follow-up.

General Requirements

Academic qualification

  • A higher diploma in automotive engineering, or equivalent


  • 2 to 4 years of relevant work experience

Career Path & Salary

Private Sector

Monthly Salary $10,000-$25,000

Monthly Salary $10,000-$35,000

Monthly Salary $20,000-over $45,000

Related Education & Training

Work Environment

  • Vehicle Services Advisors normally work in the reception area of vehicle servicing centres.

Related Occupations