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Hospital & Clinic Assistants

Descriptions & Duties

  • Hospital & Clinic Assistants provide day-to-day logistical and administrative assistance to a medical clinic or hospital unit. They have to triage patients and schedule appointments; screen and transfer phone calls, and communicate and interact with patients. They also provide clerical support to the unit, and assist with clinical and/ or laboratory procedures as required.
    They are responsible for taking and recording patients' vital signs, as appropriate to clinic operations; instructing patients as needed regarding administrative and/ or logistical procedures; obtaining patient histories, and insurance approvals as appropriate;
    arranging for prescribed laboratory tests, specialist referrals, and/ or diagnostic procedures;
    ordering and maintaining inventories of supplies;
    assisting in maintaining the cleanliness and serviceability of unit facilities and equipment.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:3 (Max:5) 

Skill is basically required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:2 (Max:5) 

Skill is occasionally required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:2 (Max:5) 

Skill is occasionally required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:2 (Max:5) 

Skill is occasionally required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:3 (Max:5) 

Skill is basically required


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:3 (Max:5) 

Skill is basically required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:2 (Max:5) 

Skill is occasionally required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:1 (Max:5) 

Skill is rarely required


Trade Specific Competencies

Operation and management knowledge of clinics

Hospital & Clinic Assistants must have a basic understanding of the operation and management of clinics in order to systematically and efficiently handle the daily operation of clinics.

Pharmacology and dispensing knowledge

Hospital & Clinic Assistants must know the dispensing procedures and drug labels to ensure that they can dispense drugs according to the doctor's instructions.

General Requirements

Academic qualification

  • Usually have secondary 5 or above education level; completion of Care-related Support Worker (CRSW) courses is preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$40,000

Monthly Salary $20,000-$50,000

Monthly Salary $30,000-$70,000

Monthly Salary $40,000-$90,000

Related Education & Training

Work Environment

  • Hospital & Clinic Assistants work in hospitals, clinics and other health and medical centres. They may work in shifts at night, at weekends and holidays.

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