Operation and management knowledge of clinics
Hospital & Clinic Assistants must have a basic understanding of the operation and management of clinics in order to systematically and efficiently handle the daily operation of clinics.
Hospital & Clinic Assistants
Descriptions & Duties
- Hospital & Clinic Assistants provide day-to-day logistical and administrative assistance to a medical clinic or hospital unit. They have to triage patients and schedule appointments; screen and transfer phone calls, and communicate and interact with patients. They also provide clerical support to the unit, and assist with clinical and/ or laboratory procedures as required.
They are responsible for taking and recording patients' vital signs, as appropriate to clinic operations; instructing patients as needed regarding administrative and/ or logistical procedures; obtaining patient histories, and insurance approvals as appropriate;
arranging for prescribed laboratory tests, specialist referrals, and/ or diagnostic procedures;
ordering and maintaining inventories of supplies;
assisting in maintaining the cleanliness and serviceability of unit facilities and equipment.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:3 (Max:5)
Skill is basically required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:2 (Max:5)
Skill is occasionally required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:2 (Max:5)
Skill is occasionally required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:2 (Max:5)
Skill is occasionally required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:3 (Max:5)
Skill is basically required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:2 (Max:5)
Skill is occasionally required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:1 (Max:5)
Skill is rarely required
Trade Specific Competencies
Pharmacology and dispensing knowledge
Hospital & Clinic Assistants must know the dispensing procedures and drug labels to ensure that they can dispense drugs according to the doctor's instructions.
General Requirements
Academic qualification
Usually have secondary 5 or above education level; completion of Care-related Support Worker (CRSW) courses is preferable
Career Path & Salary
Private Sector
Monthly Salary $10,000-$40,000
Monthly Salary $20,000-$50,000
Monthly Salary $30,000-$70,000
Monthly Salary $40,000-$90,000
Related Education & Training
Work Environment
- Hospital & Clinic Assistants work in hospitals, clinics and other health and medical centres. They may work in shifts at night, at weekends and holidays.
