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Insurance Agents

Descriptions & Duties

  • Insurance Agents identify prospective clients to acquire new business and serve existing policyholders.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:1 (Max:5) 

Skill is rarely required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:3 (Max:5) 

Skill is basically required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:3 (Max:5) 

Skill is basically required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:5 (Max:5) 

Skill is required all the time


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:3 (Max:5) 

Skill is basically required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:3 (Max:5) 

Skill is basically required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:2 (Max:5) 

Skill is occasionally required


Trade Specific Competencies

Analytical skills

Insurance Agents must evaluate the characteristics of each client to determine the appropriate insurance policy.


Insurance Agents need to actively find new customers to maintain a flow of commissions.


Insurance Agents should be confident when making "cold" calls (calls to prospective customers who have not been contacted before) . They must speak clearly and persuasively.

General Requirements

Academic qualification

  • generally have secondary school education or above

Professional qualification

  • must pass the Insurance Intermediaries Qualifying Examination (IIQE) for Insurance Intermediaries


  • are required to be appointed by an insurer and registered with the Insurance Authority


Other specific requirements

  • usually some telesales/ customer services experience are preferable.

Career Path & Salary

Private Sector

Monthly Salary $20,000-$30,000

Monthly Salary $30,000-$40,000

Monthly Salary $60,000-$80,000

Monthly Salary > $100,000

Related Education & Training

Work Environment

  • Insurance Agents typically work in offices. Although they may spend time traveling to meet with clients, they usually determine their own hours of work and often schedule evening and weekend appointments for the convenience of clients. They may meet with clients during business hours and then spend their evenings doing paperwork and preparing presentations to prospective clients.

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