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Policy Services Supervisors

Descriptions & Duties

  • Policy Services Supervisors assist the Policy Services Managers to provide a complete range of satisfactory services to policyholders. They supervise staff to handle enquiries from policyholders.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:1 (Max:5) 

Skill is rarely required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:4 (Max:5) 

Skill is frequently required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:4 (Max:5) 

Skill is frequently required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:3 (Max:5) 

Skill is basically required

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:4 (Max:5) 

Skill is frequently required

 

Trade Specific Competencies

Detail oriented

Policy Services Supervisors must pay attention to details when examining documentation.

Customer-service skills

Policy Services Supervisors must be persuasive and make clients feel comfortable with their recommendations.

General Requirements

Academic qualification

  • A recognised bachelor's degree in business administration, finance, insurance or equivalent

Career Path & Salary

Private Sector

Monthly Salary $10,000-$20,000

Monthly Salary $30,000-$40,000

Monthly Salary $40,000-$60,000

Work Environment

  • Policy Services Supervisors generally work in an office setting. They need to work overtime to meet deadlines.

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