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Station Officers

Descriptions & Duties

  • Station Officers perform station duties including platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centres and handling of Automatic Fare Collection equipment.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:3 (Max:5) 

Skill is basically required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:3 (Max:5) 

Skill is basically required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:4 (Max:5) 

Skill is frequently required

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:3 (Max:5) 

Skill is basically required

 

Trade Specific Competencies

Knowledge and skills in crowd control

Station Officers must be able to perform station crowd control.

Knowledge and skills in customer services

Station Officers must always apply knowledge and skills in customer services when manning of customer service centres.

General Requirements

Academic qualification

  • Grade E/ Level 2 or above in 5 subjects of HKCEE/ HKDSE

Experience

  • At least 1 year's experience, preferably gained in customer service related industry

Career Path & Salary

Private Sector

Monthly Salary $12,000-$20,000

Monthly Salary $20,000-$30,000

Monthly Salary $20,000-$40,000

Monthly Salary $20,000-$50,000

Monthly Salary $30,000-$60,000

Work Environment

  • Station Officers are required to perform shift duties on irregular patterns of hours. They also wear uniform.

Tools

  • Megaphones
  • Ticket vending machines
  • Wheelchair ramps

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