Knowledge and skills in crowd control
Station Officers must be able to perform station crowd control.
Station Officers
Descriptions & Duties
- Station Officers perform station duties including platform supervision and train service recovery, station crowd control and inspection, manning of Customer Service Centres and handling of Automatic Fare Collection equipment.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:3 (Max:5)
Skill is basically required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:4 (Max:5)
Skill is frequently required
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:4 (Max:5)
Skill is frequently required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Knowledge and skills in customer services
Station Officers must always apply knowledge and skills in customer services when manning of customer service centres.
General Requirements
Academic qualification
Grade E/ Level 2 or above in 5 subjects of HKCEE/ HKDSE
Experience
At least 1 year's experience, preferably gained in customer service related industry
Career Path & Salary
Private Sector
Monthly Salary -
Monthly Salary -
Monthly Salary -
Monthly Salary -
Monthly Salary -
Work Environment
- Station Officers are required to perform shift duties on irregular patterns of hours. They also wear uniform.
Tools
- Megaphones
- Ticket vending machines
- Wheelchair ramps
