Survey interview knowledge and skills
Survey Interviewers must understand different survey methods and required skills. If they encounter "refuse response" or conflict, they must know how to handle it.
Survey Interviewers
Descriptions & Duties
- Survey Interviewers conduct interviews by telephone, mail, in person to collect data/ information. They use the data/ information collected to complete forms or questionnaires for market research surveys or census usages.
They are responsible for contacting individuals to be interviewed by telephone, mail, or in person;
explaining survey objectives and procedures to interviewees;
following set procedures and questionnaires to collect data/ information from the customers/ public;
interpreting survey questions to interviewees;
recording the data/ information collected;
completing forms/ questionnaire and maintaining paper or electronic records;
reviewing data and information obtained from survey for completeness and accuracy.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:3 (Max:5)
Skill is basically required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
General Requirements
Academic qualification
- usually have received secondary school education
Experience
- 1-2 years' relevant working experience is preferable
Career Path & Salary
Private Sector
Monthly Salary $10,000-$20,000
Monthly Salary $10,000-$30,000
Monthly Salary $20,000-$40,000
Related Education & Training
Work Environment
- Survey Interviewers work in an office to conduct telephone interviews or prepare reports. They may need to interview customers at their homes or workplaces. They may work full time or part time.
