Customer-service skills
Telecommunications Service Sales must be responsive to the customers' needs and requests. They must explain the product options available to customers and make appropriate recommendations. They must be courteous and friendly.
Telecommunications Service Sales
Descriptions & Duties
- Telecommunications Service Sales determine customers' requirements and advise on mobile phone and telecommunications services, price, delivery, warranties etc. They sell mobile phone and telecommunications services and arrange the installation of telecommunications devices.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:4 (Max:5)
Skill is frequently required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:4 (Max:5)
Skill is frequently required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:3 (Max:5)
Skill is basically required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:3 (Max:5)
Skill is basically required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:2 (Max:5)
Skill is occasionally required
Trade Specific Competencies
Sales skills
Telecommunications Service Sales must be persuasive when interacting with customers. They must explain the benefits of products/ services clearly to customers.
General Requirements
Academic qualification
usually have secondary school education
Experience
1-2 years' relevant working experience is an advantage
Career Path & Salary
Private Sector
Monthly Salary $10,000-$20,000
Monthly Salary $20,000-$40,000
Monthly Salary $20,000-$50,000
Monthly Salary $30,000-$70,000
Related Education & Training
Higher Diploma
Certificate
Skill Enhancement Courses
Work Environment
- Telecommunications Service Sales generally work in a shop or at a particular place in streets. They work shifts, often including late evenings, weekends, and holidays. They often stand for long periods. They may work full time or part time.
Tools
- Calculators
- Credit card readers
- Mobile phone
- Point of sale POS computer terminals
- Touch screen monitors
