Start main content

Personal Banking Customer Services Officers

Descriptions & Duties

  • Personal Banking/ Securities Customer Services Officers assist the Customer Relationship Managers (Personal Banking/ Securities) to deliver customer service and advice to customers in all interactions for transactional enquiries, complaints, and other service-related issues. They assist to promote various investment, insurance and banking products to customers.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:1 (Max:5) 

Skill is rarely required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:4 (Max:5) 

Skill is frequently required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:4 (Max:5) 

Skill is frequently required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:4 (Max:5) 

Skill is frequently required

 

Trade Specific Competencies

Analytical skills

The ability to assess the customer' s actual business needs is important. Personal Banking Customer Services Officers make the right analysis will not only be in the interest of the bank, but also be in the interest of the customer.

Customers relations

The relations between the bank and its customers are usually long term. It takes time to develop this sort of relationship which is based on trust and a history of working in a partnership which has withstood the weathering of changing economic conditions.

Knowledge on financial/ banking products and services

Personal Banking Customer Services Officers require thorough knowledge on financial/ banking products and services in order to provide sound and reliable advice to customers.

General Requirements

Academic qualification

  • A recognised bachelor's degree in finance, banking, economics, accounting, or marketing

Career Path & Salary

Private Sector

Monthly Salary $20,000-$30,000

Monthly Salary $40,000-$60,000

Monthly Salary $40,000-$160,000

Work Environment

  • Personal Banking Customer Services Officers generally work in the branch of a bank. They work full time during regular business hours.

Related Occupations