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Waiters/ Waitresses

Descriptions & Duties

  • Waiters/ Waitresses work in an assigned station and are responsible for the table-setting, dishing-up jobs and cleaning of tables. They have to know the preparation of common menu items and chef's daily recommendations and may have to do cashiering job if necessary. They take reservations, welcome and greet guests to their seats, take relations food and drinks order, report guest comments to Restaurant Manager, maintain good customer and keep guest history, serve guests in assigned station under the supervision of a captain.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity


Importance:4 (Max:5) 

Skill is frequently required


Technology Skills

Technology skills

  • Computer literacy
  • Application of technology


Importance:3 (Max:5) 

Skill is basically required


Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking


Importance:3 (Max:5) 

Skill is basically required


Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression


Importance:3 (Max:5) 

Skill is basically required


Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion


Importance:5 (Max:5) 

Skill is required all the time


Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making


Importance:4 (Max:5) 

Skill is frequently required


Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently


Importance:3 (Max:5) 

Skill is basically required


Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources


Importance:2 (Max:5) 

Skill is occasionally required


Trade Specific Competencies

Knowledge on Food Hygiene and Safety

Waiters/ waitresses should possess basic knowledge on food hygiene and safety. Waiters/ waitresses should be familiar with the ingredients of dishes in the menu and the basics of how the dishes are prepared, and the types of beverages and/or wines the restaurant provides.

General Requirements

Academic qualification

  • Secondary 5-7/ HKDSE


  • 1 to 3 years of relevant work experience

Career Path & Salary

Private Sector

Monthly Salary $14,000-$15,000

Monthly Salary $16,000-$18,000

Monthly Salary $23,000-$28,000

Monthly Salary $25,000-$30,000

Monthly Salary $35,000-$40,000

Monthly Salary $40,000-$45,000

Related Education & Training

Work Environment

  • Waiters/ Waitresses generally work in restaurants, bars, clubs, hotels, and other food service and drinking establishments. They may work full time or part time and usually work shifts, often including late evenings, weekends, and holidays. They are required to stand for long periods and work under pressure in a fast-paced environment, especially during peak dining hours.


  • Cash registers
  • Commercial use cutlery
  • Credit card processing machines
  • Point of sale (POS) receipt printers
  • Point of sale (POS) terminals
  • Touch screen monitors

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