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Ground Operation Officers (Airline)

Descriptions & Duties

  • Ground Operation Officers (Airline) interact with customers to provide passenger services at check-in counter, flight information desk, arrival/ transit hall and boarding gate.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:3 (Max:5) 

Skill is basically required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:4 (Max:5) 

Skill is frequently required

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:4 (Max:5) 

Skill is frequently required

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:3 (Max:5) 

Skill is basically required

 

Trade Specific Competencies

Knowledge and skills in check-in services

Ground Operation Officers (Airline) must always apply professional knowledge and skills in check-in services to solve issues and problems at work. They must be able to provide information about flight interchange to the customers in transit hall.

General Requirements

Academic qualification

  • Completion of Secondary school education; a diploma holder of relevant discipline is an advantage

Experience

  • 1-2 years' relevant working experience are preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$40,000

Monthly Salary $20,000-$50,000

Monthly Salary $30,000-$70,000

Monthly Salary $40,000-$90,000

Related Education & Training

Work Environment

  • Ground Operation Officers (Airline) generally work in airport. They may need to work in early morning or late night shifts and may interact with dissatisfied customers.

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