Communication skills
Customer Relationship Management (CRM) Executives have to interact with customers to handle enquiries, complaints and process orders, so they must be able to communicate clearly.
Customer Relationship Management (CRM) Executives
Descriptions & Duties
- Maintain sound customer relations, interact with customers to handle enquiries and complaints, process orders, prepare reports and receive visitors.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:1 (Max:5)
Skill is rarely required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:4 (Max:5)
Skill is frequently required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:4 (Max:5)
Skill is frequently required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:4 (Max:5)
Skill is frequently required
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:4 (Max:5)
Skill is frequently required
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:3 (Max:5)
Skill is basically required
Trade Specific Competencies
Interpersonal skills
Customer Relationship Management (CRM) Executives must have good interpersonal skills, especially when dealing with complaints.
General Requirements
Academic qualification
Secondary school education
Experience
3 to 5 years' of experience in customer services are required; 1 to 2 years of experience in supervisory position are preferable
Career Path & Salary
Private Sector
Monthly Salary $9,000-$15,000
Monthly Salary $10,000-$20,000
Monthly Salary $30,000-$50,000
Monthly Salary $40,000-$70,000
Related Education & Training
Higher Diploma
Professional Diploma/ Certificate
Work Environment
- Customer Relationship Management (CRM) Executives work in customer service centre with office settings or the information desk. They may have to perform shift duties.
