Communication skills
Customer Relationship Management (CRM) Managers must have strong communication skills in order to collaborate with colleagues and reconcile with customers.
Customer Relationship Management (CRM) Managers
Descriptions & Duties
- Develop customer service plans, review the effectiveness on the interaction with customers via different channels, analyse the customer information for deepening the understanding on customers’ needs, establishing closer relationships with customers and exploring more new business opportunities.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:1 (Max:5)
Skill is rarely required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:5 (Max:5)
Skill is required all the time
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:5 (Max:5)
Skill is required all the time
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:5 (Max:5)
Skill is required all the time
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:5 (Max:5)
Skill is required all the time
Trade Specific Competencies
General Requirements
Academic qualification
A higher diploma or bachelor's degree in business discipline
Experience
4 to 6 years' relevant experience
Career Path & Salary
Private Sector
Monthly Salary $9,000-$15,000
Monthly Salary $10,000-$20,000
Monthly Salary $30,000-$50,000
Monthly Salary $40,000-$70,000
Related Education & Training
Degree or above
- MSc in Programme and Project Management (in collaboration with University of Warwick)
- BA (Hons) in Public Relations and Management
- BA (Hons) Retail Management
- BA (Hons) in Professional Accounting
- BA (Hons) Business Administration
- BA (Hons) Business and Human Resource Management
- BA (Hons) Business Management
- BA (Hons) International Business Management
Work Environment
- Customer Relationship Management (CRM) Managers work in offices during regular business hours.
