Knowledge in front office operations software
Front Office Managers have knowledge in and application of relevant front office operations software/ Property Management System.
Front Office Managers
Descriptions & Duties
- Front Office Managers are responsible for advising with management and sales staff on reservation status, forecasts and tariffs. They need to determine rate structure for daily pick-up and supervise room rates offered and to monitor room occupancy forecasts on 3-day, weekly and monthly basis. They greet and register VIPs and special guests and to spot check VIP guest rooms. Overall, they ensure all relevant departments work cohesively together to provide timely and accurate customer service.
Generic Competencies
Physical Abilities
Physical abilities
- Physical strength
- Eye hand coordination / precision / dexterity
Importance:2 (Max:5)
Skill is occasionally required
Technology Skills
Technology skills
- Computer literacy
- Application of technology
Importance:3 (Max:5)
Skill is basically required
Cognitive Abilities
Cognitive abilities
- Creativity
- Visualisation
- Logical thinking
Importance:3 (Max:5)
Skill is basically required
Comprehension And Expression
Comprehension and expression skills
- Reading comprehension
- Oral / written expression
Importance:4 (Max:5)
Skill is frequently required
Social Skills
Social skills
- Communication
- Negotiation
- Persuasion
Importance:5 (Max:5)
Skill is required all the time
Organisation And Execution Skills
Organisation and execution skills
- Planning
- Organising
- Judgement
- Decision making
Importance:5 (Max:5)
Skill is required all the time
Problem Solving Skills
Problem solving skills
- Ability to solve simple and complex problems effectively and efficiently
Importance:5 (Max:5)
Skill is required all the time
Management Skills
Management skills
- Leadership
- Management of finance / time / people / other resources
Importance:5 (Max:5)
Skill is required all the time
Trade Specific Competencies
General Requirements
Academic qualification
Higher Diploma/ Associate Degree or equivalent
Experience
3 to 5 years' relevant working experience is preferable
Career Path & Salary
Private Sector
Monthly Salary $11,000-$16,000
Monthly Salary $16,000-$28,000
Monthly Salary $28,000-$40,000
Monthly Salary > $40,000
Related Education & Training
Degree or above
- MSc International Hospitality and Tourism Management
- MSc in Programme and Project Management (in collaboration with University of Warwick)
- Bachelor of Arts (Honours) in Hotel Operations Management
- BSc (Hons) International Hospitality Business Management
- BA (Hons) International Hospitality and Tourism Management
Higher Diploma
Professional Diploma/ Certificate
Diploma
Work Environment
- Front Office Managers generally work in front of the house areas of hotels and similar establishments to provide guest accommodation and other services. They need to work on evenings, weekends, and public holidays according to shift duties as hotel services are usually available all the time and may need to be on call in case emergencies arise.
Tools
- Computers with front office operations software
