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Front Office Managers

Descriptions & Duties

  • Front Office Managers are responsible for advising with management and sales staff on reservation status, forecasts and tariffs. They need to determine rate structure for daily pick-up and supervise room rates offered and to monitor room occupancy forecasts on 3-day, weekly and monthly basis. They greet and register VIPs and special guests and to spot check VIP guest rooms. Overall, they ensure all relevant departments work cohesively together to provide timely and accurate customer service.

Generic Competencies

Physical Abilities

Physical abilities

  • Physical strength
  • Eye hand coordination / precision / dexterity

 

Importance:2 (Max:5) 

Skill is occasionally required

 

Technology Skills

Technology skills

  • Computer literacy
  • Application of technology

 

Importance:3 (Max:5) 

Skill is basically required

 

Cognitive Abilities

Cognitive abilities

  • Creativity
  • Visualisation
  • Logical thinking

 

Importance:3 (Max:5) 

Skill is basically required

 

Comprehension And Expression

Comprehension and expression skills

  • Reading comprehension
  • Oral / written expression

 

Importance:4 (Max:5) 

Skill is frequently required

 

Social Skills

Social skills

  • Communication
  • Negotiation
  • Persuasion

 

Importance:5 (Max:5) 

Skill is required all the time

 

Organisation And Execution Skills

Organisation and execution skills

  • Planning
  • Organising
  • Judgement
  • Decision making

 

Importance:5 (Max:5) 

Skill is required all the time

 

Problem Solving Skills

Problem solving skills

  • Ability to solve simple and complex problems effectively and efficiently

 

Importance:5 (Max:5) 

Skill is required all the time

 

Management Skills

Management skills

  • Leadership
  • Management of finance / time / people / other resources

 

Importance:5 (Max:5) 

Skill is required all the time

 

Trade Specific Competencies

Knowledge in front office operations software

Front Office Managers have knowledge in and application of relevant front office operations software/ Property Management System.

General Requirements

Academic qualification

  • Higher Diploma/ Associate Degree or equivalent

Experience

  • 3 to 5 years' relevant working experience is preferable

Career Path & Salary

Private Sector

Monthly Salary $10,000-$15,000

Monthly Salary $15,000-$25,000

Monthly Salary $25,000-$40,000

Monthly Salary > $40,000

Related Education & Training

Work Environment

  • Front Office Managers generally work in front of the house areas of hotels and similar establishments to provide guest accommodation and other services. They need to work on evenings, weekends, and public holidays according to shift duties as hotel services are usually available all the time and may need to be on call in case emergencies arise.

Tools

  • Computers with front office operations software

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